Effective Date: January 1, 2025

At LoanAvenue, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, date of birth, and address
• Financial Information: Employment status, income details, banking information, and credit history
• Identification Documents: Government-issued ID, driver's license, or passport
• Loan Application Data: Loan amount requested, loan purpose, and related application details
• Technical Information: IP address, browser type, device information, and usage data

2. How We Use Your Information

We use the information we collect to:

• Process and evaluate your loan applications
• Verify your identity and prevent fraud
• Communicate with you about your application and account
• Comply with legal and regulatory requirements
• Improve our services and customer experience
• Conduct credit checks and risk assessments
• Send you important updates, notices, and promotional materials (with your consent)

3. Information Sharing and Disclosure

We may share your information with:

• Credit Bureaus: To assess your creditworthiness and report loan activity
• Service Providers: Third-party vendors who assist in our operations (payment processors, data analytics, customer support)
• Financial Institutions: Partner lenders and banks involved in funding your loan
• Legal Authorities: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• 256-bit SSL encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection practices
• Multi-factor authentication for sensitive operations

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at privacy@loanavenue.ca or call 1-800-CANADA-LEND.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Improve site functionality and user experience
• Deliver personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect site functionality.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain loan application data for 7 years after account closure, in accordance with Canadian financial regulations.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have collected information from a minor, we will delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Effective Date: January 1, 2025

Welcome to LoanAvenue. These Terms of Service ("Terms") govern your use of our website, services, and loan products. By accessing or using LoanAvenue's services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By creating an account, submitting a loan application, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

2. Eligibility

To use our services, you must:

• Be at least 18 years of age (or the age of majority in your province)
• Be a Canadian citizen or permanent resident
• Have a valid government-issued photo ID
• Have a valid Canadian bank account
• Provide accurate and complete information in your application
• Have the legal capacity to enter into a binding contract

We reserve the right to refuse service to anyone for any reason at any time.

3. Loan Application Process

3.1 Application Submission

When you submit a loan application, you represent and warrant that:

• All information provided is true, accurate, and complete
• You have not omitted any material information
• You will update us immediately if any information changes
• You authorize us to verify the information you provide

3.2 Credit Checks

By submitting an application, you authorize LoanAvenue to:

• Obtain your credit report from credit bureaus (Equifax, TransUnion)
• Verify your employment and income information
• Contact references you provide
• Report your loan activity to credit bureaus

3.3 Approval Process

Loan approval is subject to our underwriting criteria and is not guaranteed. We reserve the right to:

• Approve, deny, or modify any loan application
• Request additional documentation or information
• Set loan terms, interest rates, and repayment schedules
• Require a co-signer or collateral

4. Loan Terms and Conditions

4.1 Interest Rates and Fees

Interest rates are determined based on:

• Your creditworthiness and credit history
• Loan amount and term length
• Current market conditions
• Type of loan product selected

All rates, fees, and charges will be clearly disclosed in your loan agreement before you accept the loan.

4.2 Repayment

You agree to:

• Make all payments on time according to your repayment schedule
• Maintain sufficient funds in your designated bank account
• Pay any late fees, NSF fees, or other charges as outlined in your loan agreement
• Notify us immediately if you anticipate difficulty making a payment

4.3 Prepayment

You may prepay your loan in full or in part at any time. Prepayment penalties, if any, will be disclosed in your loan agreement.

5. Default and Collections

If you fail to make payments as agreed, we may:

• Report the delinquency to credit bureaus, which will negatively affect your credit score
• Charge late fees and interest on overdue amounts
• Engage collection agencies to recover amounts owed
• Take legal action to recover the debt
• Report the default to relevant authorities

You will be responsible for all costs associated with collection efforts, including legal fees and court costs.

6. Use of Website and Services

6.1 Acceptable Use

You agree not to:

• Provide false or misleading information
• Impersonate another person or entity
• Use automated tools (bots, scrapers) to access our services
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Use our services for illegal purposes
• Interfere with the proper functioning of our website

6.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of LoanAvenue or its licensors and is protected by Canadian and international copyright laws. You may not:

• Copy, reproduce, or distribute our content without permission
• Modify or create derivative works from our content
• Use our trademarks or branding without authorization
• Remove copyright or proprietary notices

8. Disclaimers and Limitations of Liability

8.1 Service Availability

Our services are provided "as is" and "as available." We do not guarantee that:

• Our services will be uninterrupted or error-free
• Defects will be corrected
• Our website is free from viruses or harmful components

8.2 Limitation of Liability

To the maximum extent permitted by law, LoanAvenue shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from unauthorized access to your account
• Damages exceeding the amount you paid to LoanAvenue in the past 12 months

9. Indemnification

You agree to indemnify, defend, and hold harmless LoanAvenue, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of our services, violation of these Terms, or violation of any rights of another party.

10. Electronic Communications

By using our services, you consent to receive electronic communications from us, including:

• Email notifications about your account and loan
• SMS/text messages for payment reminders
• Electronic statements and disclosures
• Marketing communications (you may opt-out at any time)

Electronic communications satisfy any legal requirement that communications be in writing.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

11.2 Dispute Resolution

In the event of a dispute:

• First, contact us to attempt to resolve the issue informally
• If informal resolution fails, disputes may be submitted to binding arbitration
• Arbitration will be conducted in Toronto, Ontario
• You waive the right to participate in class action lawsuits

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated effective date. Material changes will be communicated via email. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

13. Termination

We may suspend or terminate your access to our services at any time for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of amounts owed
• Any reason at our sole discretion

Upon termination, your right to use our services ceases immediately, but your obligations (including repayment obligations) continue.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any loan agreement you enter into, constitute the entire agreement between you and LoanAvenue regarding our services.

16. Contact Information

For questions about these Terms, please contact us:

Effective Date: January 1, 2025

This Cookie Policy explains how LoanAvenue ("we," "us," or "our") uses cookies and similar tracking technologies on our website. By using our website, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies can be:

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Cookies that remain on your device until they expire or you delete them
• First-Party Cookies: Cookies set by LoanAvenue directly
• Third-Party Cookies: Cookies set by external services we use

2. How We Use Cookies

We use cookies for the following purposes:

2.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as:

• Security and authentication
• Form submission and validation
• Session management
• Load balancing

You cannot opt-out of essential cookies as they are required for the website to function.

2.2 Performance Cookies

These cookies collect information about how visitors use our website, including:

• Which pages are visited most often
• How much time users spend on each page
• Error messages received
• Website loading times

All information collected is aggregated and anonymous. We use this data to improve website performance and user experience.

2.3 Functionality Cookies

These cookies allow the website to remember choices you make and provide enhanced features, such as:

• Remembering your language preference
• Saving your loan calculator inputs
• Storing your location for customized content
• Remembering settings you've applied

2.4 Targeting/Advertising Cookies

These cookies track your browsing activity to deliver personalized advertising. They may be set by us or third-party partners and are used to:

• Deliver relevant advertisements to you
• Prevent you from seeing the same ad repeatedly
• Measure advertising campaign effectiveness
• Understand your interests and preferences

3. Third-Party Cookies

We work with third-party service providers who may set cookies on your device. These include:

4. Cookies We Use

Below is a detailed list of cookies used on our website:

5. How to Control Cookies

You have several options to control and manage cookies:

5.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Block third-party cookies only
• Delete cookies after each browsing session
• Set alerts when cookies are being sent

Browser-specific instructions:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Cookies and site permissions → Cookies and site data

5.2 Opt-Out Tools

You can opt out of targeted advertising cookies using these resources:

• Digital Advertising Alliance of Canada: youradchoices.ca
• Google Ads Settings: Control personalized ads from Google
• Facebook Ad Preferences: Manage your Facebook ad settings

5.3 Do Not Track

Some browsers have a "Do Not Track" feature. We currently do not respond to Do Not Track signals, but we honor opt-out preferences set through the methods described above.

6. Impact of Disabling Cookies

If you disable or refuse cookies, please note that:

• Some parts of our website may not function properly
• You may not be able to access certain features
• Your user experience may be degraded
• You may need to re-enter information each time you visit
• Loan application processes may not work correctly

Essential cookies cannot be disabled if you want to use our services.

7. Mobile Devices

If you access our website through a mobile device, you can control cookies through your device settings:

• iOS: Settings → Safari → Block All Cookies
• Android: Settings → Privacy → Advanced → Site settings → Cookies

You can also reset your mobile advertising identifier to limit tracking for advertising purposes.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. We will post any updates on this page with an updated effective date. We encourage you to review this policy periodically.

9. More Information

For more information about cookies and online privacy, visit:

• Office of the Privacy Commissioner of Canada: www.priv.gc.ca
• All About Cookies: www.allaboutcookies.org

10. Contact Us

If you have questions about our use of cookies, please contact us: